Suggestions & Feedback (2024)

Discussion List

• Spectrum TV App Forces Password Reset Every Time I Travel

  Every time I try to use the Spectrum TV app outside my home network, it forces me to reset the pass…

  Answered ✓ leahmhansen 128 views5 comments0 pointsMost recent by leahmhansen July 4

• Charter , Spectrum does not have support via an email? Can this be possible?

  Some of us can't wait on hold for an agent, nor do we want to talk to a bot, or someone we cannot u…

  Answered ✓ tritobin 31 views1 comment0 pointsMost recent by James_M July 1

• How was I to know a service I wanted was not ready yet?

  I was told Xumo boxes could record. Mine arrived and I fiddled with them for some time then went t…

  Question FloridaEagle 21 views0 comments0 pointsStarted by FloridaEagle June 28

• When will Cloud DVR be available for new subscribers?

  I chatted with Spectrum yesterday and the Cloud DVR (Plus) is still not available for new subscribe…

  CyberShock 181 views2 comments1 pointMost recent by DaddyBigSplash June 26

• Guest Network?

  I think that it would be great if the wifi routers had a guest ssid so that way guest don’t connect…

  Answered ✓ thekreekcrafter 25 views1 comment0 pointsMost recent by William_M June 26

• cDVR Restoration Update?

  Please email all customers an Update on cDVR issues similar to the April 18 letter. I'm currently u…

  See Also

  Spectrum Customer Service FAQAn Honest Spectrum Internet Review, According to CustomersSpectrum Outage in Queens, New YorkSpectrum Customer Service | Pay Your Bill & Find Support

  Answered ✓ Closed Wldrns1 69 views8 comments0 pointsMost recent by Turtle67 June 24

• Why doen't the TV cable box reboot automatically after a power outage?

  I have to unplug it, then plug it back in.

  Answered deedleann824 41 views1 comment0 pointsMost recent by HT_Greenfield June 23

• This is not a question. This is my feedback. I am a customer for many years.

  WeWe live in the year 2024 And still spectrum cable. It's high on price and has to have their own W…

  Question Nativesun24 16 views0 comments0 pointsStarted by Nativesun24 June 22

• how long does it take to equipment return confirmation receipt?

  Returned equipment to a spectrum store and did not receive a physical or digital receipt when I dro…

  Answered ✓ joeant 29 views1 comment0 pointsMost recent by William_M June 21

• Internet100 plans not qualifying for Autopay Discount?

  More of a PSA kind of thing because of the restrictions for getting on this plan now... but also a …

  RAIST515O 32 views0 comments0 pointsStarted by RAIST515O June 20

• How do I sign up to pay my bill on a credit card?

  Answered PRBra__930 61 views1 comment0 pointsMost recent by James_M June 17

• Bad experience at 11920 Alterra Pkwy Suite 134, Austin, TX 78758

  I went to this store today after 5pm because my husband wanted to buy a new phone. He already knew …

  Answered ✓ Palmax0212 67 views3 comments0 pointsMost recent by William_M June 14

• Feedback: Buying a New Phone In Store Compared to Online

  Hi!First, I LOVE Spectrum Mobile! I have been very happy with the service and price. I do have f…

  Question kevtsmith01 29 views0 comments0 pointsStarted by kevtsmith01 June 13

• Switched from DVR box to cloud dvr service

  Switched from DVR box to cloud dvr service, i realize they have been re-programming the app for clo…

  Question Closed waldieb 46 views0 comments0 pointsStarted by waldieb June 12

• Bad rep. Poor install

  I had internet installed in my new build house. The technician was nice, I asked if the ports in my…

  Answered ✓ 2020jagllc 32 views1 comment0 pointsMost recent by Mo_S June 10

• Kudos to Carlos in New Port Richey, fl

  After a change of modem at the Tarpon Springs FL location which was not activated at the store (and…

  Answered Murphy816 21 views1 comment0 pointsMost recent by James_M June 10

• Excellent Customer Service

  This discussion was created from comments split from: Excellent Customer Service Rep.

  System 29 views2 comments0 pointsMost recent by Mo_S June 3

• Retail Store

  Hello, Please consider adding a Retail Store in Statesboro, GA or Savannah, GA or Pooler, GA. My hu…

  Boca 19 views1 comment0 pointsMost recent by Mo_S June 3

• chat bot - please get rid of it

  Please get rid of the chat bot. It's extremely unhelpful. It goes around in circles and seems to be…

  Question kazu28403 22 views0 comments0 pointsStarted by kazu28403 May 31

• Sign in and search screen dialog box

  Feedback: the interface for signing in and searching on tv is very clunky. There are much easier …

  wneuberg 25 views1 comment0 pointsMost recent by wneuberg May 30

• Exceptional customer service representative in a Spectrum store

  Today, I stopped by to a Spectrum store on 396 Grand Street, NYC, 10002 and was assisted by one of …

  Dl11435 22 views1 comment0 pointsMost recent by James_M May 30

• Excellent work fixing my connection

  I want to thank and inform the management of the 2 people that came out to fix my internet. Ollie a…

  JHAMPTON 20 views1 comment0 pointsMost recent by William_M May 29

• great service provider

  So glad I switched back to Spectrum from fiber optics.No more lag going to any site. always on, no…

  Closed jfheff7 16 views0 comments0 pointsStarted by jfheff7 May 27

• Excellent Customer Service Rep

  The rep Stephen was the BEST customer service rep that I've ever encountered. After spending 3 hou…

  jh68hellome 38 views1 comment0 pointsMost recent by William_M May 17

• Great tech experience!

  I want to tell you what a nice, polite knowledgeable tech you sent us 5/7/24.There was no place o…

  Ztech1957 26 views1 comment0 pointsMost recent by James_M May 8

• All 3 of my cable boxes do not work. Is there a service problem in my area?

  when I attempt to reset, the boxes reflect boot to OPAC (sp?) back to boot and then nothing!

  Answered Buckingham 36 views1 comment0 pointsMost recent by HT_Greenfield May 2

• My Agent Ms. Barbara

  Hello. I called in today to get assistance with adding a new modem to my account. I was helpedby a…

  tswinger20 17 views0 comments0 pointsStarted by tswinger20 April 29

• Xumo Fast Forward

  Please add my comment to the many others. We recently got the Xumo box and I am tremendously disapp…

  Wzeman 42 views0 comments0 pointsStarted by Wzeman April 28

• Great customer service from Barbara!

  I am writing this comment so that you as her supervisor can let her know how I felt about her as an…

  LittleDot1214 30 views1 comment1 pointMost recent by Tyleen_Z April 20

• Equipment relocation

  We have this equipment that needs to be moved out of the right away for a new construction of a sub…

  Answered ✓ stangman 48 views1 comment0 pointsMost recent by James_M April 17