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User profile for user: Ani011
Ani011 Author
User level: Level1 4 points
i have an iPhone 13 that is suddenly not recognizing my wired headphones. I have tried the headphones on other devices and they still work. I am able to use port to charge phone. I can connect iPhone to blue tooth linked devices and still able to hear Audio via phone’s speaker. I have checked for lint and restarted phone but issue persists. Any suggestions?
iPhone 13 Pro, iOS 15
Posted on Jun 28, 2022 8:03 PM
Question marked as Best reply
User profile for user: Todd0213
Todd0213
Posted on Jun 30, 2022 8:43 AM
Thank you for providing those details, Ani011.
To confirm, do the headphones have a lightning connector or 3.5mm headset jack? If you're using headphones with a 3.5mm headset jack, do you have issues if you use a different 3.5mm to lightning adapter with the iPhone? If so, you'll want to reach out to Apple for additional support. If you're using Apple EarPods or another headset with the Lightning connector, reaching out to Apple is the right next step as well. You can locate their contact details via the link below.
Contact - Official Apple Support
Take care!
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User profile for user: Todd0213
Todd0213
User level: Community Specialist
Jun 30, 2022 8:43 AM in response to Ani011
Thank you for providing those details, Ani011.
To confirm, do the headphones have a lightning connector or 3.5mm headset jack? If you're using headphones with a 3.5mm headset jack, do you have issues if you use a different 3.5mm to lightning adapter with the iPhone? If so, you'll want to reach out to Apple for additional support. If you're using Apple EarPods or another headset with the Lightning connector, reaching out to Apple is the right next step as well. You can locate their contact details via the link below.
Contact - Official Apple Support
Take care!
Link
User profile for user: Ani011
Ani011 Author
User level: Level1 4 points
Jun 30, 2022 8:23 AM in response to ColleenD1
Yes I have tried other headphones and they do not work either. I was my wired headphones and then turned off my music and when I used them again 5 minutes later it did not sense the headphones anymore. I tried all the trouble shooting recs
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User profile for user: ColleenD1
ColleenD1
User level: Community Specialist
Jun 30, 2022 8:02 AM in response to Ani011
Hi Ani011,
Welcome to Apple Support Communities. We understand that you're having an issue with your iPhone when using wired headphones. We'd like to help.
You've done some good troubleshooting so far. Just to clarify, have you tried another pair of wired headphones in your iPhone 13? While you mentioned that your headphones work in other devices, it can be helpful to know if other headphones work with your iPhone. It will help you isolate the issue to the headphones themselves or the iPhone.
In the meantime, have you checked out this resource to troubleshoot this issue: If your headphones don't work with your iPhone, iPad, or iPod touch - Apple Support
Let us know and we'll continue to help!
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My wired headphones not working
